Regrettably, we are not contracted to medical aid schemes. This applies to consultation with a doctor as well as elective procedures. Payment is by cash or card on the day of the appointment. You will receive a detailed invoice which may be submitted to your medical aid for reimbursement. The amount refunded will depend on your medical aid and plan. Kindly enquire with your medical aid for this information.
We do not accept cheques.
Please note payment in full is required before elective procedures are performed.
AESTHETIC CONSULTATION FEE
Aesthetic consultations are not complimentary.
COSMETIC CONSULTATION FEE
While cosmetic consultations are not complimentary, the consultation fee will be credited to your cosmetic treatment at the time of service.
We kindly request a 24-hour advance notice to reschedule or cancel any appointments. There is a cancellation fee or forfeiture of a deposit for no shows or last minute cancellations.
Due to demand and time requirements, some procedures require a deposit to hold an appointment. Deposits are nonrefundable and are forfeited if no show.
NO RETURN POLICY
ALL products and prescriptions, whether opened or unopened, are non-refundable. If you are extremely sensitive, we recommend testing our products first before purchase. We will be happy to offer you a sample to test.
It is typical to see some irritation when using products with exfoliants such as retinol, tretinoin, and alpha-hydroxy acids. Should irritation occur, please stop using the product for a few days until symptoms resolve and then resume with less frequency and add a gentle moisturizer, such as Bioderma Sensibio AR Cream.
Please do not bring infants or toddlers with you if you are the primary patient. We will not be able to watch them while treating you.
PRESCRIPTIONS & REFILLS
Consultation with the doctor is necessary where prescription grade products are required. Refills can be given for up to 1 year from the last office visit.
What if pathology or lab work is needed?
If you have blood investigations , a biopsy or other lab work done, there is a separate pathology fee billed by the Private Laboratory of your choice.
Can I submit a claim to my insurance if I have medical insurance?
Upon request, we can provide the necessary information for you to file a claim with your insurance company (there is a small charge to cover the physician’s time). However, we cannot guarantee that your insurance company will reimburse you. All questions regarding your insurance coverage and reimbursement should be directed toward your insurance company or benefits manager.