PAYMENT POLICY

Regrettably, we are not contracted to medical aid schemes. This applies to consultation with a doctor as well as elective procedures. Payment is by cash or card on the day of the appointment. You will receive a detailed invoice which may be submitted to your medical aid for reimbursement. The amount refunded will depend on your medical aid and plan. Kindly enquire with your medical aid for this information.
We do not accept cheques.

COVID-19 NOTICE

Please be advised if you are late for the start of your appointment, your appointment will automatically be rescheduled. In the interest of ensuring the continued safety of our patients we request that all patients who have recently travelled internationally or any patient who feels that they may have had possible contact with a person potentially affected by COVID- 19, contact us on weekdays, between 9:00- 17:00 on 010 900 1277. We will gladly assist with the rescheduling of your appointment. We would also request for patients to come alone to the Practice, unless in the of a case of a minor, which can be accompanied by one parent/guardian. The staff at The Dermatology Room are committed to keeping the strictest of safety measures during these times. We thank you for your understanding.

ELECTIVE PROCEDURES

Please note payment in full is required before elective procedures are performed.

CONSULTATION

Please call to enquire about consultation fee, your initial consultation is for one concern area and will be 20 minutes with the dermatologist. All consultations are performed face to face. Review fees carry the same fee as the initial consult.

AESTHETIC CONSULTATION FEE

Aesthetic consultations are not complimentary.

CANCELLATION POLICY

We kindly request a 72-hour advance notice to reschedule or cancel any appointments.  There is a cancellation fee or forfeiture of a deposit for no shows or last minute cancellations.

DEPOSIT POLICY

Due to demand and time requirements, some procedures require a deposit to hold an appointment.  Deposits are nonrefundable and are forfeited if no show.

NO RETURN POLICY

ALL products and prescriptions, whether opened or unopened, are non-refundable.

It is typical to see some irritation when using products with exfoliants such as retinol, tretinoin, and alpha-hydroxy acids.  Should irritation occur, please stop using the product for a few days until symptoms resolve and then resume with less frequency and add a gentle moisturizer, such as Bioderma Sensibio AR Cream.

CHILDCARE POLICY

Please do not bring infants or toddlers with you if you are the primary patient.  We will not be able to watch them while treating you.

PRESCRIPTIONS & REFILLS

Consultation with the doctor is necessary where prescription grade products are required.  All prescriptions are given in person.

What if pathology or lab work is needed?

If you have  blood investigations , a biopsy or other lab work done, there is a separate pathology fee billed by the Private Laboratory of your choice.

Can I submit a claim to my insurance if I have medical insurance?

Upon request, we can provide the necessary information for you to file a claim with your insurance company (there is a small charge to cover the physician’s time). However, we cannot guarantee that your insurance company will reimburse you. All questions regarding your insurance coverage and reimbursement should be directed toward your insurance company or benefits manager.